Shipping

I ship USPS Insured Ground Mail for all orders. Larger orders will be shipped Priority.

Please contact me directly if you wish to make an international order and I will get you a quote. Note that it is illegal for me to declare any amount other than the retail value of what I am shipping for customs, so please do not ask me to do so. It is also up to you to know what fees you may incur with customs, and to take responsibility for them.  

All work is packaged gift ready , tucked in a padded, recycled Kraft paper box with flame & stone style.  Each box is secured in a bubble wrap padded envelope (for now as I transition to a more eco friendly shipping method), or in a USPS flat rate box. For multiple item orders shipping package will be based on size and weight and is subject to change, so if you plan to place a large order please message me ahead of time.

PLEASE ONLY INQUIRE ABOUT INTERNATIONAL SHIPPING IF YOU ARE TRULY GOING TO ORDER SOME WORK.


returns

I strive to make my jewelry as beautiful, sturdy and finely crafted as possible.  I take time to write detailed descriptions with sizes and measurements (apologies my jeweler brain shifts back and forth between US and metric), take quality photos which represent each piece from many angles so that you can have a near perfect idea of what you will be receiving.  Please read and look over each piece, and if you have questions do email me before buying!  I cannot take returns do to aesthetic discrepancies or sizing issues, so know your style and size please. 

I tend to not resize rings as it jeopardizes the integrity of the piece’s original design, and I often have to remove the stone in order to resize which could damage the stone. It is best to purchase a ring of your size, or to request a custom. I have plastic ring sizers I can ship to you for $4.

Absolutely no returns on custom work.


REPAIRS

I will always repair my own work, and will replace a piece if it is broken due to faulty craftsmanship.  Please email me photos of the issue and let me know you will be sending it my way prior to shipping it.  I recommend insuring your piece as I cannot be held responsible for any damage or loss due to USPS. I require you cover return shipping.


customs

If time allows, I will create a piece for you as an individual so long as it is a design I am currently working in, always subject to my availability. You can use the connect page to send me a message of inquiry if you are truly interested in a custom piece such as a Third Eye Talisman necklace or a custom ring. There is a $30 custom work charge for initial design & correspondence, I prefer not to order custom stones as I cannot get a wholesale rate on most small orders, but know that if I do order stones you will be charged the retail amount.

I no longer create custom, completely one of a kind engagement rings, wedding bands, or anything else that would be considered a prototype. All custom orders are made in either Recycled Sterling Silver or Recycled Argentium Silver, NO GOLD. After years of struggling with time consuming orders, placing custom orders for stones after hours of searching and sending off pieces that I was not 100% sure about, it is in everyone’s best interest that I stick to what I know, and what has been made, remade, and remade again to withstand the test of time.

And again, no returns on custom orders. No exceptions.


Thank you for reading & for your support.

- Hilary